General Terms and Conditions
Last Revised: February 2026
Welcome to the Purple Star Travel, LLC website (the “Website”). This Website is provided to assist customers in purchasing bespoke journeys, carefully crafted to deliver an elevated, transformative adventure like no other. The terms “we,” “us,” “our,” and “Purple Star Travel” refer to Purple Star Travel, LLC, a New York limited liability company. The terms “you,” “customer,” and “Guest” refer to the individual(s) visiting the Website, booking a reservation through our service agents, or named on a booking (including all members of their traveling party). Subject to the Cruise Terms and Conditions and/or the Villa Terms and Conditions, as applicable, the terms and conditions displayed on this page (the “General Terms and Conditions”) shall apply to your travel program.
APPLICABILITY OF SPECIALIZED TERMS
The General Terms and Conditions apply to all bespoke journeys booked through Purple Star Travel. However, if a travel program includes specialized components, the following hierarchy shall apply:
Cruises & Charters: If the journey includes a cruise ship, charter vessel, or any nautical component (a “Cruise”), the Cruise Terms and Conditions shall apply specifically to that component.
Villas: If the journey includes a villa component (a “Villa”), the Villa Terms and Conditions shall apply specifically to that component.
Combined Itineraries: For itineraries featuring both a Cruise and a Villa, each component shall be governed by its respective supplemental terms.
Precedence: In the event of a direct conflict between these General Terms and Conditions and the specialized Cruise or Villa Terms, the specialized terms shall take precedence regarding that specific component of the journey. In all other matters, these General Terms shall control.
REGISTRATION
Payment Types
We accept payment via all major credit or debit cards (American Express, Discover, Mastercard, Visa), ACH bank transfer, payment wallets, and approved installment plans (BNPL).
Identification
Guests must make reservations in the full name that is listed on their passport that they will use for travel. If guest need to make any changes to a name after travel documents have been issued, they will be responsible for all name change fees, if applicable.
Full Payment
All reservations can be paid in full at the time of booking as long as the journey still has available space. Where applicable, guest can take advantage of a %5 discount off their journey when paying in full.
Deposits
All bookings (except where specified) will require a deposit at the time of reservation and the amount due and remaining balance will be clearly noted. All deposits are non-refundable and non-transferable. A minimum deposit of 30% of the total price of the entire travel program is required at the time of booking. Notwithstanding, the Guest acknowledges and agrees that certain components of the travel program may require a deposit greater than 30% of the total price.
The balance is due 90 days prior to departure. If a reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of confirmation.
Special Deposit Deadlines: If the travel program includes a Cruise or Villa, the Guest acknowledges that deposit amounts and due dates may be significantly earlier than standard timelines. In such instances, the Guest must refer to the Cruise Terms and Conditions or Villa Terms and Conditions, respectively, which shall govern the specific payment schedule for those components.
Promotional Deposits and Minimum Retained Amount
From time to time, Purple Star Travel may offer promotional booking periods allowing for a reduced initial deposit (e.g., an amount less than 30% of the total program cost). The Guest acknowledges and agrees that in the event of a cancellation, the standard 30% deposit is considered the “Minimum Retained Deposit” and is non-refundable. Should a Guest cancel a journey booked under a promotional deposit, any applicable refunds will be calculated based on the total program price minus the standard 30% deposit, regardless of the actual amount paid at the time of booking. If the amount paid at the time of cancellation is less than the 30% Minimum Retained Deposit, no refund will be issued.
Last Minute Reservations: All reservations must be made no later than 75 days before departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours, and all applicable cancellation penalties will apply.
INSTALLMENT PAYMENT PROGRAM
Automated Billing Cycle: Guests who utilize our interest-free installment plans are automatically enrolled in our Automated Billing Program at the time of booking. For the Guest’s convenience, monthly installments are typically processed on or near the same numerical day of the month as the initial deposit (e.g., if the deposit is made on the 15th, subsequent installments will occur on the 15th of each month).
If guests need to amend due dates they can contact us via email at explore@purplestartravel.com.
Final Payment Adjustment: Notwithstanding the regular monthly cycle, the Guest acknowledges that the final balance is strictly due ninety (90) days prior to the departure date. If the 90-day deadline occurs before the next scheduled monthly billing date, the final payment will be accelerated and processed on the 90-day deadline.
Example: If a Guest’s regular installments occur on the 15th, but the 90-day final deadline falls on the 7th, the final payment will be processed on the 7th.
Opting Out: Automated billing is a complimentary service. Guests may opt out of automated billing at any time by providing written notice to explore@purplestartravel.com. Following an opt-out, the Guest assumes full responsibility for manual payment delivery by the established due dates to avoid late fees or cancellation.
LATE & MISSED PAYMENTS
Contracted Payments: Any contracted payment received more than 3 days after its due date incurs a $50 administrative fee on the 4th day.
Monthly Installments: Any installment payment received more than 14 days after its due date incurs a $50 administrative fee on the 15th day.
Payment Failures: If a payment method is declined, we will automatically re-attempt the charge two days later. If the second attempt is unsuccessful, our team will contact you via phone and email. To ensure your reservations are not released, a valid payment method must be provided within 24 hours of our outreach.
Account Reliability: To protect all travel arrangements, any account incurring two late payments (consecutive or non-consecutive) may be subject to cancellation.
Final Settlement: If a balance remains 3 days past the Final Due Date, a $200 Expedited Processing Fee will be added on the 4th day. Failure to settle the balance within 5 days of the Final Due Date will result in automatic cancellation and forfeiture of funds per the cancellation and forfeiture schedule.
Reinstatement of Reservations
If a canceled guest notifies us within 14 days via email at explore@purplestartravel.com and wishes to reinstate, a $250 service reinstatement fee applies. Reinstatement is subject to vendor availability and prevailing market rates for any variable rates including but not limited to airfare and accommodations.
Cancellation
All cancellations must be submitted by the Guest in writing via email to explore@purplestartravel.com with your journey name, full name, and travel dates. Once your email has been received, you must complete the cancellation request form sent to you via email to complete the cancellation process. A cancellation is only considered effective once the Guest receives a written Cancellation Acknowledgment from Purple Star Travel. We aim to provide this acknowledgment within forty-eight (48) business hours of receipt. For the purposes of this agreement, ‘Business Hours’ are defined as Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding federal holidays.
Administrative & Third-Party Fees
Every cancelled booking is subject to a non-refundable administrative fee of $950 per person. In addition to this fee, the Guest is responsible for all cancellation penalties, non-refundable deposits, and forfeited reservations assessed by third-party purveyors (including but not limited to hotels, cruise lines, charter vessels, rail, or airlines).
Refund Processing
If the Guest is entitled to a refund per the cancellation schedule and forfeiture, such funds will be processed within thirty (30) to sixty (60) days from the date of the Cancellation Acknowledgment. This window allows for the recovery of funds from third-party purveyors (e.g., hotels, cruise lines, and villa operators). Refunds will be issued to the original form of payment unless otherwise agreed upon in writing.
Cancellation Schedule & Forfeiture
Refunds are calculated based on the total program price and the date written notice is received:
190+ Days Prior to Departure: Refund of payments made, less the $950 Group Integrity Fee, the 30% Minimum Retained Deposit, and any non-refundable third-party fees.
100 – 189 Days Prior to Departure: Forfeiture of 75% of the total travel program price, plus the $950 Group Integrity Fee, the 30% Minimum Retained Deposit and any non-refundable third-party fees.
99 Days or Less Prior to Departure: 100% Forfeiture of the total travel program price.
Reservation Name Changes
Name changes due to incorrect information being provided will incur a $250 per person charge plus any additional supplier fees. Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Name Changes policy.
Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
Disputes and Chargebacks
Before initiating a dispute with a financial institution, the Guest agrees to contact Purple Star Travel at explore@purplestartravel.com to attempt a formal resolution. As a condition precedent to any further action, all fee disputes must be submitted to mediation as outlined in the Mediation and Governing Law section below.
Prohibition of Chargebacks
Except in verified cases of fraud, the Guest agrees not to initiate any chargeback or dispute with their credit card company to circumvent the established Booking Terms and Conditions, including those related to cancellations, itinerary changes, or circumstances beyond the control of Purple Star Travel or its suppliers.
Consequences and Cost Recovery
Should a Guest initiate a chargeback in violation of this agreement, Purple Star Travel reserves the right to cancel any active reservations immediately. In accordance with New York General Obligations Law § 5-327, should Purple Star Travel prevail in a dispute arising from a breach of this section, it shall be entitled to recover all costs, fees, and expenses associated with such chargeback, including reasonable attorney fees.
Insurance
The Guest is required to maintain comprehensive travel insurance with a minimum medical, evacuation, and repatriation coverage of USD $200,000 covering all applicable dates of travel with Purple Star Travel and any third-party providers (the “Medical Emergency Travel Insurance Coverage”). The Guest acknowledges and agrees that this coverage must include personal injury and emergency medical expenses. The Guest represents and warrants that they shall obtain this required coverage and acknowledges that it is not the responsibility of Purple Star Travel to verify the quality, sufficiency, or existence of such insurance.
Purple Star Travel strongly recommends the purchase of trip cancellation and baggage insurance. In the event a Guest must cancel their participation in a travel program, trip cancellation insurance may be the only source of reimbursement. In the absence of such insurance, the Guest remains subject to the cancellation fees provided for in these General Terms and Conditions.
While Purple Star Travel does not sell insurance directly, the Guest may be eligible for reduced rates through our preferred relationship with Generali Global Assistance. Any insurance documentation, claims, or coverage questions must be handled directly between the Guest and the insurance provider. Please note that access to these preferred rates and specific insurance products may only be available to Guests who are US passport holders with a US residential address. Purple Star Travel disclaims any and all liability regarding the Guest’s eligibility or the accuracy of representations made to insurance providers.
COVID-19 and Pandemic Assumption of Risk
The Guest acknowledges that while the global pandemic has evolved, COVID-19 and its variants remain contagious viruses that can lead to severe illness. Purple Star Travel prioritizes Guest safety and, upon reasonable inquiry, provides the best available information regarding the health and safety policies of the third-party suppliers in the Guest’s itinerary.
Supplier Policies & Compliance
The Guest understands that travel suppliers (including hotels, cruise lines, and villas) maintain independent health policies that may change without notice. Purple Star Travel does not control, and is not responsible for, the enforcement or diligence of these third-party protocols. The Guest assumes all responsibility for understanding and abiding by the pandemic-protective regulations of every jurisdiction and vendor included in their journey.
Voluntary Assumption of Risk
With full awareness of the inherent risks of travel, the Guest, for themselves and on behalf of their traveling companions and heirs, voluntarily assumes all risks related to COVID-19 exposure. The Guest hereby releases and holds harmless Purple Star Travel and its representatives (the “Released Parties”) from any and all claims, actions, or losses arising from or related to COVID-19 exposure during the journey.
Indemnification
The Guest agrees to indemnify and defend the Released Parties against any costs, damages, or attorney fees arising from claims made by or against the Released Parties related to the Guest’s potential exposure to COVID-19 while using the services of Purple Star Travel or its suppliers.
JOURNEY COMPATIBILTY & WELLNESS
Suitability of the Journey
To ensure a seamless and enjoyable experience, Purple Star Travel recommends that Guests select a journey suitable for their physical capabilities. Guests requiring any form of assistance—including those with physical disabilities or sight and hearing impairments—must notify Purple Star Travel prior to booking.
Personal Assistance Requirements
Guests who require individual assistance must be accompanied by a companion responsible for providing those services. Purple Star Travel personnel, including tour managers, guides, drivers, and ship staff, are not authorized or able to provide individual physical assistance. For safety and operational success, Guests must be able to understand and follow instructions provided by the journey lead at all times.
Right to Decline or Remove
Purple Star Travel reserves the right to decline a reservation or remove any individual from a journey if proper notification was not provided or if, in our sole judgment, the Guest’s continued participation would significantly hinder the service provided to the group. In such cases, all associated expenses, including cancellation fees and return travel costs, remain the Guest’s sole responsibility.
Mobility Devices (Wheelchairs and Walkers)
USA Journeys: Pursuant to the Americans with Disabilities Act (ADA), Purple Star Travel will endeavor to provide reasonable accommodations for disabled Guests. However, some itinerary features may not be fully accessible for wheelchairs or scooters. Guests must advise us of their requirements prior to booking to determine if reasonable accommodations are available.
International Journeys: Guests acknowledge that international hotels, sea vessels, and river cruises are not subject to the ADA and may lack ramps, elevators, or wide entryways. Due to space constraints, motorized scooters and wheelchairs may not be compatible with certain motor coaches or river vessels.
Service Animals
Service animals cannot be accommodated on international escorted journeys due to varying local laws and logistical constraints. For USA-based journeys, Guests requiring a service animal must notify Purple Star Travel prior to booking to ensure the itinerary can accommodate the animal’s needs.
TRANSFERS AND GROUND TRANSPORTATION
Chauffer Service
Unless otherwise specified, roundtrip transfers between the Guest’s residence and their local departure airport are included for all journeys up to a distance of fifty (50) miles. Travel exceeding this radius can be arranged for an additional fee, for which the Guest is responsible.
Destination Transfers
Roundtrip transfers at the journey destination are provided as indicated in the itinerary via private car, minibus, or motorcoach. If a Guest chooses to deviate from the scheduled arrival or departure dates stated in the itinerary, the Guest assumes responsibility for arranging and purchasing their own transportation to or from the hotel.
Arrival Delays and Guarantee
Arrival transfers are guaranteed for up to two (2) hours beyond the scheduled arrival time to accommodate minor delays.
Extended Delays: Purple Star Travel and its third-party transfer partners are not responsible for flight delays, immigration queues, customs processing, or time spent reporting baggage issues that exceed two hours from the originally scheduled arrival.
Alternative Arrangements: In the event of a delay exceeding the two-hour window, the Guest is responsible for making alternative arrangements, such as a taxi or rideshare. Transfer costs are non-refundable, and any additional expenses incurred will be the Guest’s sole responsibility.
The Value of Purple Star Travel Transfers
The Guest acknowledges that Purple Star Travel transfers provide a premium welcome service that may exceed the cost of a local taxi. This includes airport parking, entrance fees, and coverage for “dead-leg” travel (the vehicle’s journey to your pick-up point). Our vetted independent drivers ensure reliability and are available to assist you with journey inquiries and location orientation.
PRINCIPLES OF CONDUCT
Collective Harmony
To ensure the intended synergy and an elevated experience for all participants, Purple Star Travel reserves the right to decline or remove any individual from a journey who is deemed disruptive or incompatible with the collective interests and safety of the group.
Prohibited Conduct: Purple Star Travel maintains a zero-tolerance policy for physical altercations, threats of violence, or engagement in illegal activities under the laws of the host destination or the United States. Furthermore, conduct deemed detrimental to the journey includes, but is not limited to, behavior that is aggressive, harassing, or the result of being under the influence of alcohol or controlled substances in a manner that diminishes the safety or enjoyment of other Guests.
Responsibility for Expenses: In the event a Guest is removed from a journey for conduct-related reasons, all associated expenses—including cancellation fees, the cost of alternative travel arrangements, or the cost of returning home—shall be the Guest’s sole responsibility.
Forfeiture of Services: All unused portions of the travel program resulting from such a removal are strictly non-refundable.
WELLNESS AND TRAVEL PREPAREDNESS
Personal Health Responsibility
The Guest assumes all responsibility for verifying current health requirements for their specific destinations. Purple Star Travel recommends consulting a personal healthcare provider and referring to the Centers for Disease Control and Prevention (CDC) or the World Health Organization (WHO) for the latest vaccination and health recommendations.
Documentation
Any required inoculations must be recorded by the Guest’s healthcare practitioner on a valid vaccination certificate. The Guest must carry this proof of inoculation at all times during the journey, as it may be required for entry into certain countries or by third-party suppliers.
Fitness for the Journey
By finalizing a booking, the Guest represents that they are in adequate physical and mental health to participate in the selected travel program. Guests with pre-existing conditions—including heart disease, chronic illness, physical disabilities, or advanced pregnancy—should ensure the itinerary is suitable for their health status.
Illness During Travel
To ensure the safety and well-being of the collective group, any Guest arriving at a destination with a fever or becoming ill during the journey may be requested to separate from the group.
Medical Clearance: In such instances, the Guest will be directed to a local medical facility for diagnosis. The Guest may only resume the journey upon providing written clearance from an accredited medical practitioner.
Associated Costs: All costs related to medical treatment, additional hotel accommodations, or alternative transportation not included in the original itinerary are the sole responsibility of the Guest. Purple Star Travel strongly recommends utilizing the medical coverage required in the Insurance section of these Terms to mitigate these potential expenses.
REFUND AND RECOVERY
In the event of a cancellation—including those triggered by Force Majeure—the Guest acknowledges that Purple Star Travel acts as an intermediary between the Guest and third-party suppliers. Any refunds due to the Guest will be processed in the following manner:
Supplier Funds: Purple Star Travel is only obligated to refund the Guest for payments actually recovered from third-party suppliers (e.g., airlines, cruise lines, hotels, or villa operators).
Processing Sequence: Refunds will only be issued to the Guest once the corresponding funds have been cleared and received by Purple Star Travel from the supplier.
Non-Refundable Portions: The Guest remains responsible for any non-refundable deposits, the $950 per person administrative fee, and any unrecoverable vendor penalties.
Disbursement Timeline: Consistent with our Refund Processing policy, recovered funds will typically be disbursed to the Guest within thirty (30) to sixty (60) days of receipt from the supplier.
INVESTMENT DETAILS
Rate Basis
All published rates are per person, based on double occupancy, unless otherwise explicitly specified. Rates are correct at the time of publication; however, the Guest acknowledges that prices and availability are subject to change based on fluctuations in foreign currency, airfare capacity, and service availability.
Inclusions & Exclusions
The travel program price includes only those services specifically outlined in the Guest’s itinerary. Unless indicated otherwise, prices do not include items of a personal nature, such as laundry, meals (outside of specified inclusions), passport and visa fees, insurance, and foreign port taxes.
Price Adjustments and Errors
Prior to the receipt of the initial deposit, all rates are subject to change without notice due to currency fluctuations. In the event of a human or computer error, Purple Star Travel reserves the right to re-invoice the journey at the correct price.
Guest Rights Regarding Increases
Should a price increase occur after the deposit has been paid (other than those resulting from government-imposed taxes or fees), the Guest will be notified promptly. A full refund will be provided to Guests who choose not to accept the increase, provided Purple Star Travel receives a written cancellation notice at explore@purplestartravel.com within five (5) business days of the price increase notification.
GUEST COMMITMENTS AND JOURNEY PROVISIONS
Health and Documentation
The Guest assumes sole responsibility for obtaining all necessary travel documentation, including valid passports, visas, and required inoculations. Purple Star Travel recommends that Guests consult a personal physician regarding the specific health requirements of their chosen destinations. By finalizing a reservation, the Guest represents that they are physically fit for travel and acknowledges that medical facilities in certain destinations may differ from those available in their home country. Guests are responsible for bringing an adequate supply of all necessary medications.
Journey Adaptations & Our Commitment
At Purple Star Travel, we are dedicated to delivering the journey as envisioned. Occasionally, refined operating requirements or unforeseen global events necessitate adjustments to an itinerary. Should Purple Star Travel need to cancel a journey prior to departure for reasons within our direct control, we offer you the following options:
A Full Return of Investment: A 100% refund of all land-package payments made to Purple Star Travel. Any refunds will follow our refund and recovery distribution timeline.
A Bespoke Alternative: A comparable journey on an alternate date. Should the new itinerary be a lower investment, the difference will be promptly refunded; should it be higher, the guest will be responsible for the adjustment.
Journey Credit: A credit toward a future travel experience, allowing you to rebook at your leisure.
Limitation of Liability for Changes
Purple Star Travel shall not be liable for any cancellation, delay, or itinerary adjustment resulting from Force Majeure, governmental actions, or administrative mandates. Furthermore, Purple Star Travel is not responsible for any costs, penalties, or impact on independent travel arrangements (including airfare) resulting from such changes. While itinerary times are provided as accurately as possible, they remain subject to change due to traffic, weather, mechanical issues, or other conditions beyond our reasonable control.
Carrier Denied Boarding
Purple Star Travel disclaims all liability in the event a Guest is denied boarding by an airline carrier due to overbooking, mechanical issues, or any other carrier-specific policy.
PERSONAL PROPERTY
Airline Luggage Policies
Standard checked baggage is typically limited to total dimensions of 62 linear inches (length + width + height) and a maximum weight of 50 lbs. (23kg). Purple Star Travel is not responsible for checked baggage fees, excess weight charges, or any other levies imposed by an airline.
Loss or Damage: In the event an airline loses or damages luggage, the Guest must file a formal baggage claim form with the carrier before leaving the airport.
Escorted Journey Luggage Limits
To ensure the comfort of all participants and accommodate vehicle capacity, Purple Star Travel allows one (1) primary piece of luggage and one (1) small carry-on bag per Guest.
Excess Baggage: Any additional baggage is subject to a handling fee of $100 per piece.
Handling Risk: Baggage and personal effects are at the Guest’s risk throughout the travel program. Purple Star Travel does not accept liability for the loss of or damage to luggage or personal belongings.
Incident Reporting: Guests must report any loss or damage immediately at the time of the incident and obtain a written report from the local authority or service provider for submission to their insurance provider.
General Restrictions
Additional weight and size restrictions may apply to specific flights, cruises, or rail segments within the itinerary. It is the Guest’s responsibility to verify specific baggage limitations with the Cruise provider, airline, or railway as outlined in their specific travel documents. Purple Star Travel recommends the use of distinctive luggage tags or identifiers to assist in locating property and strongly advises utilizing the baggage coverage recommended in the Insurance section of these General Terms and Conditions.
GRATUITIES AND LOCAL CUSTOMS
For the convenience of the Guest, Purple Star Travel provides the following recommendations regarding gratuities. While tipping is a personal expression of gratitude for exceptional service, it is a customary practice for the dedicated professionals who facilitate your journey. We recommend that Guests carry small denominations of local currency or USD for this purpose.
Recommended Guidelines
Professional Drivers: (Private vehicles or motorcoaches) $5–$10 per Guest, per day.
Tour Leads and Guides: $10–$20 per Guest, per day.
Please note that these amounts are provided as a general guideline and may vary based on the level of service and local regional customs.
Financial Adjustments
Any and all prices which comprise the whole, or a part, of your travel program are based on current rates of exchange, tariffs and taxes. Purple Star Travel reserves the right to increase the price of your travel program in the event of (i) increased costs from suppliers associated with your travel program, (ii) tariffs and taxes, and (iii) fluctuations in foreign exchange markets. Purple Star Travel also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing tours are subject to change at any time due to unforeseen circumstances or circumstances beyond Purple Star Travel’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
Revision Fees: A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation after booking. A change of departure date within 11 months of departure will be treated as a cancellation, and cancellation charges will apply.
In the event you request a change to your travel journey or any component, you acknowledge and agree that any such requested changes may incur additional fees charged to you by Purple Star Travel.
Errors and Omissions
Purple Star Travel makes every effort to ensure the accuracy of the information presented in our brochures, on our Website, and in communications from our staff. However, the Guest acknowledges that errors or omissions may occur. Purple Star Travel disclaims liability for any such inaccuracies or unintended errors.
Invoicing and Billing Adjustments
In the event of a clerical or systemic error in billing or invoicing, Purple Star Travel reserves the right to correct the invoice. The Guest agrees to be responsible for the corrected, proper amount as required by the actual cost of the travel program and services.
Promotional Photography
Purple Star Travel reserves the right to capture photography and video during the operation of any journey, or part thereof, for promotional and marketing purposes. By finalizing a booking, the Guest consents to the use of their image and likeness in such media.
Privacy and Opt-Out
Purple Star Travel respects the privacy of every Guest. Any Guest who prefers that their image not be used for promotional purposes is requested to provide written notice to explore@purplestartravel.com prior to departure, or to identify themselves in writing to their travel program escort at the commencement of the journey.
CLAIMS AND REFUNDS
General Refund Policy
Refunds are not provided for missed services, including unused sightseeing excursions or meals. However, Purple Star Travel may, at its sole discretion, consider a refund if the missed service resulted from verifiable extenuating circumstances (a “Verifiable Claim”).
Submission Requirements
For a Verifiable Claim to be reviewed, the Guest must satisfy the following criteria:
Written Notice: Submit the claim in writing to Purple Star Travel within thirty (30) days of the journey’s termination.
Documentation: Accompany the claim with formal supporting documentation and/or a statement from the Operating Company verifying the missed service.
Exclusions: Ensure the claim is not otherwise addressed by the specialized Cruise or Villa Terms and Conditions.
Specific Note on Villas
As outlined in the Villa Terms and Conditions, the Guest acknowledges that no refunds are provided for the cancellation or non-use of a Villa unless specifically authorized in writing at the time of booking.
Calculation of Adjustments
Any price adjustment for a Verifiable Claim will be calculated based on the actual cost of the specific service involved in the travel program, rather than on a per diem basis.
Limitation Period
Purple Star Travel disclaims all liability for any claims received more than thirty (30) days after the termination of the travel program.
AIR AND CRUISE TRANSPORTATION
Air Transportation
Purple Star Travel does not assume responsibility for errors or omissions in airfare bookings managed by independent third parties. It is the Guest’s sole responsibility to review their booking confirmation and ensure that all flight information—including arrival and departure times for the journey’s start and end cities—is accurate.
Service Fees and Penalties: Certain airfares may be subject to a service fee. Should the Guest cancel or modify an air reservation at any time, third-party cancellation penalties and fare differences will apply.
Carrier Liability: Purple Star Travel is not responsible for any act, omission, or event occurring while the Guest is under the care of the carrier, including but not limited to the time spent onboard the aircraft, during boarding, or while in the carrier’s terminal.
LIMITS ON RESPONSIBILTY
Independent Suppliers
Purple Star Travel acts solely as a booking agent for the Guest. We do not own or operate the entities that provide goods or services for the journey, including but not limited to air carriers, hotels, villa owners, cruise lines, restaurants, or ground handlers (collectively, “Third-Party Suppliers”). All such persons and entities are independent contractors.
While Purple Star Travel exercises reasonable care in selecting these providers, we do not supervise or control them. Consequently, the Guest acknowledges that Purple Star Travel is not liable for any negligent or willful act, omission, or failure to act by any Third-Party Supplier or any other third party. All services provided by Third-Party Suppliers are subject to their own respective terms, conditions, tariffs, and international conventions.
Limitation of Liability
Purple Star Travel neither assumes nor bears any responsibility for injury, death, property damage, loss, accident, delay, or irregularity arising in connection with:
The services of any aircraft, train, vessel, or other conveyance.
Acts of God, sickness, weather, strikes, war, civil unrest, or terrorist activities.
Quarantines, travel bans, or government-mandated changes.
Mechanical failures or the failure of any transportation mechanism to depart or arrive on time.
Overbooking, downgrading of services, food poisoning, or loss of enjoyment.
Journey Alterations
Purple Star Travel reserves the right to make alterations to the itinerary, including substituting hotels, vehicles, vessels, or activities as required. If a journey is cancelled or rescheduled due to causes beyond our control, the Guest may choose a substituted journey or receive a refund limited to the amount Purple Star Travel is able to recover from the Third-Party Suppliers on the Guest’s behalf.
GUEST AGREEMENT AND REGISTRATION
Personal Journey Charter
To ensure the security and seamless operation of each journey, all Guests must complete a Personal Journey Charter form prior to travel. By doing so, the Guest formally accepts these General Terms and Conditions.
Booking Requirement: Guests booking via the Website are required to complete the Personal Journey Charter at the time of booking.
Document Release: Travel documents and final vouchers will not be released until a completed Personal Journey Charter is on file. Purple Star Travel reserves the right to cancel bookings and return deposits if this requirement is not met.
Incorporation of Terms: The Personal Journey Charter incorporates these Terms & Conditions in their entirety, including all sections regarding Release from Liability, Assumption of Risk, and Binding Arbitration.
Knowing and Voluntary Execution
By making a booking or signing the Personal Journey Charter, the Guest acknowledges they have carefully read and fully understand the contents of these Terms & Conditions. The Guest recognizes this as a legally binding contract and a release of liability between themselves and Purple Star Travel, entered into of their own free will. This agreement extends to the Guest, each member of their traveling party, and any minor children in their care.
Website Terms of Use
The Purple Star Travel website (www.purplestartravel.com) is offered to the Guest conditioned on their acceptance without modification of the terms contained herein.
Liability Disclaimer: Information, products, and services published on the Website may include inaccuracies or typographical errors. Purple Star Travel may make improvements or changes to the Website at any time. In no event shall Purple Star Travel be liable for any direct, indirect, punitive, incidental, or consequential damages arising out of the use of the Website.
Third-Party Links: The Website may contain hyperlinks to external sites operated by parties other than Purple Star Travel. These are provided for reference only; we do not control these sites and are not responsible for their content or privacy practices.
Contact Information
For further clarification regarding these Terms and Conditions, please contact us at explore@purplestartravel.com.